I am a Natural Science student and read a little about economics. I am not sure this question is related to economics or not, decided to give it a try.
Recently, I am looking for printing service. From more than one service providers, I got the details that, printing a page is more expensive than photocopying a page. I asked them why is that so, and they said because the quality from printing is better than the quality of photocopying (photocopying inevitably causes a little dislodgement, cannot be 100% same as the original). They confirmed that the inks and papers used for both are the same. This is what I replied: ''Raw materials required for both are equal, printing needs way less work than photocopying each page one by one, so I actually expect the price for printing to be at worst the same as photocopying if printing is not cheaper than photocopying.'' And I didn't hear back from them.
Who is right here?
If the shoppers are right and printing should cost more than photocopying, do you really want to penalise your customer for reducing you work?
If I am right and printing should cost less than photocopying, do the shoppers really want to give higher-quality product to customers at lower price?
Is there any economics theory for this and other similar everyday occurrence?