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Jun 4, 2017 at 20:37 history edited Alecos Papadopoulos CC BY-SA 3.0
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Dec 12, 2016 at 16:39 comment added Alecos Papadopoulos Glad to be of help. (Seeing that you came here as a managing director, consider this answer as consulting services for free!). Your estimates place you in Case 6 and so indeed say to go with structure $B$. Given the high value of $p_c$, then the critical part of your estimates is the value of $p_l$ compared to $v/(v+c)$. Now they are close (the first is $0.2$ the second $0.167$). But if $c$ was just "four times higher" than $v$ (and not "five"), while $p_l$ was say $0.15$ and not $0.2$, then you would have found youreslf in case 5, and the traditional structure ($A$) would be preferable.
Dec 12, 2016 at 15:45 comment added Kevin Monk I made some estimates and plugged them in. Pe = 0.8, Pl = 0.2, Pc =0.9, v=10, c = 50. This suggests Structure B, correct? I estimated before I calculated i.e. I wasn't aiming for B. It highlighted some peculiarities that perhaps had instinctively made me think B a good fit despite traditional norms: I have faith in my employees not to play hardball(Pe), not to bluff(Pc), keen to stay (Pl) and that my churn costs (c) are much greater than the premium (v).
Dec 12, 2016 at 14:44 comment added Kevin Monk Just wanted to say thank you for your answer. It will take me some time to comprehend it and your verbal summary is very useful. Thank you for taking the time and effort to answer it.
Dec 12, 2016 at 14:42 vote accept Kevin Monk
Dec 2, 2016 at 3:03 history edited Alecos Papadopoulos CC BY-SA 3.0
Total re-work
Dec 2, 2016 at 0:26 history edited Alecos Papadopoulos CC BY-SA 3.0
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Dec 1, 2016 at 20:26 history answered Alecos Papadopoulos CC BY-SA 3.0